Privacy
Policy

Introduction

Welcome to SelfDriveManali — your trusted partner for luxury self-drive car rentals in the heart of the Himalayas.

We are committed to respecting and protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, make a booking, or communicate with us in any form.

Whether you’re browsing our site or preparing for a scenic drive through Manali’s breathtaking landscapes, your privacy and trust are at the core of our commitment. We ensure that all personal information is handled with the highest standards of care and transparency.

By using our services, you agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, we recommend that you refrain from using our website or services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name
Contact number
Email address
Government-issued ID (for KYC/vehicle handover)
Driving license details
Pickup and drop location
Billing and payment information

b) Device & Usage Information

IP address
Browser type and version
Pages visited, time spent, and other website analytics
Location data (for GPS-enabled services)

2. How We Use Your Information

We use your information to:

Process your booking and vehicle handover
Verify your identity and eligibility to rent
Provide customer support and respond to inquiries
Send booking confirmations, updates, and payment receipts
Improve our website, services, and user experience
Comply with legal obligations and rental agreements

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with:

Law enforcement or government agencies (only when legally required)
Payment processing partners (securely encrypted)
Vehicle tracking and support services (to ensure safety and recovery if necessary)
Third-party service providers (like booking tools or hosting platforms) — under strict confidentiality

4. Data Retention

We retain your information only as long as necessary for:

Completing your bookings
Maintaining transaction records
Meeting legal and regulatory requirements

You can request the deletion of your personal data by contacting us directly (see Section 8).

5. Cookies & Tracking Technologies

Our website may use cookies and analytics tools (such as Google Analytics) to:

Understand user behavior
Enhance site performance
Personalize content and improve the user experience

You can manage or disable cookies via your browser settings.

6. Data Security

We take data protection seriously and implement reasonable technical, administrative, and physical safeguards to:

Prevent unauthorized access
Secure payment information
Protect your identity and booking history

Despite our efforts, no digital transmission is 100% secure. By using our site, you acknowledge this inherent risk.

7. Children’s Privacy

Our services are intended for individuals aged 18 and above with a valid driving license. We do not knowingly collect data from minors.

8. Your Rights & Choices

You may:

Request access to the personal data we hold
Ask us to update, correct, or delete your information
Withdraw consent for data processing (subject to legal limits)
Opt out of promotional communication

📧 Email: [Insert Email]
📞 Phone: [Insert Contact Number]
🏢 Address: [Insert Business Address]

9. Policy Updates

We may update this Privacy Policy from time to time. All changes will be reflected on this page with an updated effective date. Please review this page periodically.

10. Consent

By using our website or booking a vehicle, you consent to the collection and use of your information as described in this Privacy Policy.

ESTD 2016